Extended Warranty(Offered on Selected Products only)
The Extended Warranty will follow the same terms of the policy as the Standard Warranty.
Standard Warranty Terms
1. Daniel Furnitures products (Products) are offered with a standard warranty (Warranty) of one year from the date of purchase (Warranty Period) by the original purchaser against manufacturing defects until and unless specifically mentioned.
2. The Warranty is confined to the first purchaser and is non-transferable. The Warranty is valid for the original location of the Product only.
3. In case of any manufacturing defect occurring during the Warranty Period, then, in such cases, the spare part such as Product frame, mechanism, panels etc. or, the defective part of the Product or the product will be repaired or replaced by Daniel Furnitures Private Limited (Daniel) in a reasonable period of time at Daniel discretion.
4. In case of a damage observed in supplied / in use Product, Daniel decision shall be final, and binding and Daniel shall hold the final right to decide the applicability of the Warranty terms, including the decision to repair/replace the relevant part of the Product based on the report submitted by Daniel service representative.
5. DANIEL shall endeavour to service the Product under the Warranty Period. However, keeping in view DANIEL internal policy to offer the latest and the best, the product range may keep varying with the introduction of new and varied models. Any model of the Product that has been discontinued will be repaired / rectified / replaced by DANIEL at its sole discretion depending upon the availability of required spares or its latest available equivalent products.
6. The Customer is informed that after the undertaken repairs/rectification and/or alteration, if any, to mitigate/address the problem, the Product may change in appearance compared to the product that was originally purchased. For wooden, metal and upholstered parts, the replacement component may have a shade different than the original.
7. Should a defect arise, that cannot be repaired during maintenance, the Customer agrees that it shall not continue to use the product in order to avoid further damage to the product & the customer. The customer acknowledges that regular servicing & use as per User Manual is required to keep the Product in a good working condition during the Warranty Period.
8. The Warranty Period on the replaced or repaired Product shall be reduced to the balance period, as computed from the date of first sale of the Product. Spares replaced on a chargeable basis will carry a warranty for three months from the date of replacement, whereas for spares replaced FOC, the warranty ceases with the original warranty period of the Full Product.
9. Spares replaced on a chargeable basis will be covered by this Warranty for a period of three months from the date of replacement. With respect to spares identified as defective against warranty and replaced on a free of cost basis, the warranty of the replaced parts shall cease with the original warranty period of the Full Product.
10. Spares which are identified as defective will be replaced free of charge.
11. Product features, specifications and the Warranty terms are subject to change without notice, and may be amended, modified or revised by Daniel from time to time at its sole discretion and option.
12. This Warranty stands void if the Product is used for commercial purpose or in public places or in offices and institutions.
13. This warranty is in lieu of all other warranties, expressed or implied including the warranties of merchantability and fitness for a particular purpose. Daniel Furnitures will not be liable for any special, incidental, consequential, or indirect damages, even if it has a reason to know in advance that they are possible. The Company's maximum aggregate liability under this warranty shall not exceed the original purchase price of the replacement parts, components, accessories or portions of the Product(s) which are defective.
14. All claims under this warranty are subject to the sole and exclusive jurisdiction of the courts of Jodhpur, Rajasthan, India alone notwithstanding that the Products may have been sold or delivered elsewhere.
This Warranty Policy does NOT include the following:
1. Glass items like tops, electronic fittings & fixtures like bulbs, switches, rubber and plastic items subject to ageing by environment, wherein warranty ceases at the time of acceptance of the products.
2. Any customizations made by the customer, including changes in size, or if any unauthorized persons carry out any repair work leading to product distortion. Any defects and damages arising due to reasons of workmanship of a third-party maintenance services and use of spare parts or supplies not supplied by DANIEL.
3. Fine hairline cracks due to the ageing of wood and veneers, variation in grain/texture of wooden member, polish of wooden member in usage.
4. Scratches, dents, stains, wrinkles, colour-fading, weaning/beading of fabric/ leather, upholstery tears, flattening of nap, pilling, shrinking, sinking / depression of cushion, heavy soiling of fabric/leather including other changes developed due to normal wear and tear of the Product during usage.
5. Comfort preference, where there is any mismatch in the actual comfort and the comfort expected by the customer from the use of the Products.
6. Any upholstery that may be part of the Product (including stains, tears, soiling or burns or if the Product is infested with vermin).
The following will not be considered as defects for the purposes of this Warranty Policy:
1. All rubberwood products / Parts are made up of finger-joints and hence the parting lines are visible. This is not a defect.
2. In relation to Products using natural Sheesham, Accacia and Mango Wood (Natural Wood):
This Natural Wood has distinctive irregular grain structure, that can be
polished to a fine finish. Daniel Furnitures employs expert craftsman to add
final touches to this elegant piece of furniture. Shine of the polish may vary
from initial supplied finish due to aging effect in due course of usage. This is
not a defect.
Every piece of these wood furniture is hand finished from an entirely natural
product. Customers may find variations in knots, grain detailing, mineral
deposits and minor imperfections in their chosen piece of furniture. The
finish of each piece is unique with colour variations across individual pieces.
This is not a defect.
Those wood often contains knots that add to the individuality of each piece
of furniture produced from this durable hardwood. Such visible knot is not a
defect.
Several Natural Wood products have two toned finishes as they are made
from random combination of heartwood and sapwood. This natural colour
variation is intentional for the purposes of adding to the charm of the
Natural Wood. This is not a defect.
The Natural Wood is hygroscopic in nature and expands on absorption of
moisture in monsoon and contract in summers. The joints are designed and
crafted with adequate gaps for seasonal expansion and contraction of wood.
This is a natural tendency of the product and not a defect.
All the wooden furniture is free of Borers, Pests and termites once
manufactured due to the high temperatures, pressure & wood treatment
process. All such living organisms are hence destroyed during its processing.
Termite / Borers / Fungus occurs in High Humidity area due to local
atmospheric condition, which magnifies in absence of cleaning. Hence it
cannot be treated as a manufacturing defect.
3. In case of electric wiring required in product the border of wires bent due to moving or bending of parts. Such deformation is not a defect.
4. Over time, moving parts of a product can experience wear and tear, leading to increased friction and may cause audible sounds which will not be considered a defect.
5. Over time, the reflective coating on a mirror can deteriorate, leading to reduced reflection quality. This is due to ageing factor & will not be considered a defect.
The Warranty provided by Daniel will be void in the following circumstances:
1. Breakages/Damages/Misalignment on account of negligence, unintended usage, improper use, not operated according to the instruction given in the Product Care Booklet, exerting excessive stress on product, misuse well beyond ordinary wear and tear, heat, direct exposure to sunlight, inappropriate foundation or support system, accident, mishandling, any act of god, abuse, any external agent like water / acid etc. coming in contact with the product or any other damage due to shifting / transporting of products from one place to another.
2. Any surface corrosion due to sustenance of water for longer duration of time or regular contact with water like daily cleaning with wet cloth/chemical will not be considered as manufacturing defect.
3. Improper storage or by not following standard procedures for preservation as instructed by the manufacturer.
4. Product if found to be in an unsanitary condition, which includes if an inspector is unable to conduct an appropriate inspection of the condition of the Product without being exposed to potentially dangerous bodily fluids, blood-borne pathogens, or other substances that cause significant injury.
Standard Warranty Matrix
| Category | Model | Standard Warranty period |
|---|---|---|
| Home storage | All models | 1 |
| Dining Furniture | All models | 1 |
| Display unit | All models | 1 |
| Corner and coffee table | All models | 1 |
| Bedroom Furniture | All models | 1 |
| Kids furniture | All models | 1 |
| Sofa and Recliner | All models | 3 |